All of our costumes are custom made. There are no exchanges or returns on custom made costumes that are purchased. All sales are final. Any concerns or issues must be expressed within seven days of receiving the costume. When submitting your deposit/payment you enter into a contract with us. No returns will be accepted simply because you’ve changed your mind or any other reason. If there is something physically wrong with your costume please contact us immediately to resolve the issue.
Because each one of our garments is custom-made specifically for you, we do not offer any refunds, exchanges or returns for any custom-made garments. When an order is placed, work on the order begins shortly thereafter and expenses are incurred by us as part of the costume making process.We cannot guarantee your complete satisfaction with our products and/or service. For that reason, we do not offer refunds, exchanges or returns.
All custom designed apparel orders are non refundable as are fees for custom design designed sketching. Initial deposits will be applied toward the cost of sketching. Should an order be cancelled after sketching is done the deposit shall be forfeited